Terms of service

Last updated: 19 July 2026

1. Who we are
This website, stonmark.com (the "Site"), is operated by Stonmark LLC, a limited liability company registered in Wyoming, USA, with its registered address at 30 N Gould St #63987, Sheridan, WY 82801, USA ("Stonmark", "we", "us"). You can reach us at info@stonmark.com or +1 (307) 533-0011. We reply within one working day, Monday to Friday.

2. These terms
By placing an order on the Site you agree to these Terms of Service, together with our Shipping & Delivery, Returns & Refunds and Privacy policies, which form part of them. If you do not agree, please do not order. Nothing in these terms affects statutory consumer rights that cannot be limited or excluded under the law of the country where you live.

3. Our products
We sell curtains and soft furnishings in two forms: ready-made items in fixed sizes, and made-to-measure items cut and sewn to the measurements you provide. Product descriptions state each item's construction and characteristics. Fibre content is stated on the product label; we describe fabrics accurately and say linen only when it is. Colours on screen can differ slightly from the delivered fabric depending on your display.

4. Made-to-measure orders
Made-to-measure items are produced to the measurements you enter at checkout. You are responsible for the accuracy of those measurements; our Measuring Guide explains how to take them, and you can email us window photos and rough sizes before ordering and we will confirm what to order. You may cancel or amend a made-to-measure order free of charge at any time before cutting begins. Because they are made for your window alone, made-to-measure items are exempt from the standard change-of-mind cancellation right under the UK Consumer Contracts Regulations 2013 once production has begun.

5. The remake promise
If a made-to-measure item arrives cut differently from the measurements you gave us, we will remake it free of charge. Email us a photo with a tape measure in shot and your order number, and we will arrange the remake.

6. Ordering and acceptance
Your order is an offer to buy. We accept it when we email you confirmation of dispatch (for ready-made items) or confirmation that production has begun (for made-to-measure items). We may decline or cancel an order before acceptance, for example where a product was mispriced, is unavailable, or where we cannot verify order details; if payment was taken, it will be refunded in full.

7. Prices and payment
Prices are shown in pounds sterling (GBP). The total shown at checkout, including any delivery charge, is the amount you pay. Payment is taken at the time of ordering through the secure payment methods offered at checkout. If a pricing error is obvious and unmistakable, we are not obliged to supply at the incorrect price.

8. Delivery
Delivery costs, destinations and timescales are set out in our Shipping & Delivery policy. Made-to-measure items are typically delivered within 15–20 working days; ready-made items typically arrive within 8–14 working days. All orders are sent tracked. Timescales are estimates made in good faith; if a delay arises we will tell you by email as soon as we know.

9. Returns and refunds
Our Returns & Refunds policy sets out how returns work: ready-made items may be returned within 30 days of delivery; made-to-measure items are covered by the remake promise and by your statutory rights in respect of faulty goods. Under the UK Consumer Rights Act 2015, any item that is faulty, not as described or not fit for purpose is eligible for repair, replacement or refund. Refunds are made to the original payment method within 14 days of us receiving the return or agreeing the refund.

10. Your account and use of the Site
You agree to provide accurate information when ordering and to use the Site lawfully. We may suspend or terminate access to the Site where we reasonably believe it is being misused.

11. Intellectual property
All content on the Site, including text, images, films, graphics and layout, belongs to Stonmark LLC or its licensors and may not be reproduced or used commercially without our written permission.

12. Our liability
We are responsible for foreseeable loss caused by our breach of these terms or our negligence. We are not liable for losses that were not foreseeable when the contract was made, losses not caused by our breach, or business losses. Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded by law. Our total liability in connection with any order is otherwise limited to the amount you paid for that order.

13. Events outside our control
We are not responsible for delay or failure caused by events outside our reasonable control, such as carrier disruption, extreme weather or supply interruption. We will take reasonable steps to minimise the effect and resume performance as soon as possible.

14. Complaints
If something is wrong, email info@stonmark.com with your order number and we will put it right. We aim to acknowledge complaints within one working day.

15. Governing law
These terms are governed by the laws of the State of Wyoming, USA. If you are a consumer, this choice of law does not deprive you of the protection of mandatory consumer laws of the country in which you live, and you may bring proceedings in your local courts where the law allows.

16. Changes to these terms
We may update these terms from time to time. The version in force when you place your order applies to that order. The "Last updated" date above shows the latest revision.

Stonmark LLC · 30 N Gould St #63987, Sheridan, WY 82801, USA · info@stonmark.com