Refund policy

Last updated: 20 July 2026

Ready-made items: 30-day returns. Return any ready-made item within 30 days of delivery for a full refund. Items should be unused, unwashed and in their original condition. Email info@stonmark.com with your order number and we will send return instructions, no forms. Return postage is the customer's responsibility unless the item is faulty or we sent the wrong thing, in which case we cover it.

Made-to-measure items. Made-to-measure curtains are cut and sewn to the measurements you give us, so they are exempt from the standard 14-day change-of-mind cancellation right under the UK Consumer Contracts Regulations 2013 once production has begun. You can cancel or amend a made-to-measure order free of charge at any time before cutting begins. Please check your measurements against our Measuring Guide before ordering; if you are unsure, email us window photos and rough sizes and we will confirm what to order.

The remake promise. If a made-to-measure item arrives cut differently from the measurements you gave us, we remake it free. One email with a photo and a tape measure in shot is all we need.

Faulty items. Nothing above limits your statutory rights. Under the UK Consumer Rights Act 2015, any item that is faulty, not as described or not fit for purpose, ready-made or made-to-measure, is eligible for repair, replacement or refund.

How refunds are paid. Refunds go back to your original payment method within 14 days of us receiving your return, or of agreeing the refund where no return is needed. We confirm by email when it is issued.

Full details: stonmark.com/pages/returns-refunds
Stonmark LLC · 30 N Gould St #63987, Sheridan, WY 82801, USA · info@stonmark.com