Returns & Refunds

Last updated 18 July 2026

Two kinds of products, two sets of rules, set out plainly. Ready-made pieces have a 30-day return window; made-to-measure pieces are cut for your window alone, and are covered by our remake promise instead.

Ready-made items, 30-day returns

Return any ready-made item within 30 days of delivery for a full refund. Items should be unused, unwashed and in their original condition. Email info@stonmark.com with your order number and we will send return instructions, no forms.

Return postage is the customer's responsibility unless the item is faulty or we sent the wrong thing, in which case we cover it.

Made-to-measure items

Made-to-measure curtains and linens are cut and sewn to the measurements you give us, so they are exempt from the standard 14-day change-of-mind cancellation right under the UK Consumer Contracts Regulations 2013. Please check your measurements against our measuring guide before ordering, and if you are unsure, email us first; we check measurements gladly.

You can cancel or amend a made-to-measure order free of charge any time before cutting begins.

The remake promise

If a made-to-measure piece arrives cut differently from the measurements you gave us, we remake it free. One email with a photo and a tape measure in shot is all we need.

Faulty items

Nothing above limits your statutory rights. Under the Consumer Rights Act 2015, any item that is faulty, not as described, or not fit for purpose, ready-made or made-to-measure, is eligible for repair, replacement or refund. Email us and we will put it right.

How refunds are paid

Refunds go back to your original payment method within 14 days of us receiving your return (or of agreeing the refund, where no return is needed). We will confirm by email when it is issued.